#Help desk app for office 365 update#
#Help desk app for office 365 windows 10#
#Help desk app for office 365 windows 8.1#

(Screenshot property of В©2021 Microsoft Corporation) In the navigation pane under Manage, click App registrations.On the Home page under Azure services, click Azure Active Directory.In the General Options page, record the server DNSВ name and assigned port. See the Microsoft Azure website located at for details.ДЄn Azure administrator account is not required. See Set up multi-factor authentication located on the Microsoft Docs website for details. Log in to your Exchange account and verify that Multi-factor Authentication for Office 365 is enabled. Verify your Exchange Online account settings If you are accessing an Office365 e-mail account on a GCCH/Azure Government tenant, see JVMВ arguments for additional guidance.

Create a new incoming e-mail account in WHD for your Office 365 e-mail.Verify your Exchange Online account settings.

To configure a new incoming e-mail account for Office 365: MFA is an authentication method that grants user access to a resource after they present two or more pieces of evidence (or factors)В to an authentication mechanism-for example, a password and a secret code. OAuth is an open-standard authorization protocol used by websites and applications to enable Internet users to access resources without providing a password. This ensures that all e-mail correspondence between your Office 365 e-mail account and WHD is safe and secure from unauthorized access. This method uses Modern Authentication, which implements Multi-factor Authentication (MFA), Open Authentication (OAuth) 2.0, and conditional access policies (such as Azure Active Directory Conditional Access)В to access Exchange e-mail. If you use Office 365 for your incoming e-mail, create a new incoming e-mail account in WHDВ and link this account to a Microsoft Azure account. This authentication method requires a username and password to access your Exchange email. This APIВ allows you to access your Office 365 e-mail, as well as other Exchange-related items. The Microsoft support agent will give you a security code-enter it when prompted.Configure an incoming e-mail account for Office 365Д«eginning in October 2020, Microsoft will disable Basic Authentication for Exchange Web Services (EWS). HereвЂ™s what to do if youвЂ™re working with a Microsoft support agent and they tell you to open the Quick Assist app: The app connects your computer with the Microsoft support agentвЂ™s computer using a remote connection.

#Help desk app for office 365 windows 8.1#

Quick Assist web appДЇor those using Windows 8.1 or supported Windows Server or macOS versions, the Quick Assist web app will get you help with your computer directly from Microsoft support agents.

#Help desk app for office 365 windows 10#

Option Three - In Windows 10 or Windows 11, select the Search bar or Search icon, type quick assist, and select Quick Assist in the list of results.ДЄfter Quick Assist opens, enter the code provided to you by Microsoft. Option Two -В Use the Start menu to open Quick Assist:ДЇor Windows 11: Select Start > All apps > Windows Tools, then select Quick Assist.ДЇor Windows 10: Select Start > Windows Accessories, then select Quick Assist. Option One -В In Windows 10 or Windows 11, press Ctrl + Windows logo key + Q at the same time to open Quick Assist. To open Quick Assist, please follow these instructions: The side-by-side image above shows the old and new icons. For more information contact your support person or admin.

#Help desk app for office 365 update#

Note:В If you are on a work or school deviceВ you may be restricted by corporate policy from installing or accessing the Quick Assist update in the Store.